Mortgage -- Trouble during payment process -- Complaint #18657559
Complaint Overview
Complaint ID: 18657559
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Virginia
ZIP Code: 23188
Date Received: 2025-11-17T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I sold my home at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Closing was on XX/XX/year>. The Escrow Company ( XXXX XXXX ) had been instructed to pay off the outstanding loans including the XXXX lien mortgage, a PACE loan, a HELOC and an HVAC loan with SERVICE FINANCE COMPANY. Approximately, XXXX days after the sale of my home, I was contacted by SERVICE FINANCE COMPANY for payment. " I explained that my home was sold, and they should have received the payoff for the loan for the HVAC ( furnace ). They told me they had not received any payment. In the meantime, I was contacted all the parties involved with the sale of my home ( Realtor, XXXX XXXX, and Attorney ) to resolve the matter. I always paid my monthly payments to the SERVICE FINANCE COMPANY. During this short window of time, the SERVICE FINANCE COMPANY chose to report me to the credit agencies : " as not more than XXXX payments passed due ( XXXX ) with XXXX This negatively impacted my credit score by XXXX points. This is based on XXXX XXXX XXXX XXXX reporting data. '' SERVICE FINANCE COMPANY has harmed me with this negative and inaccurate accounting. This situation is not my fault, and they should have the decency to understand and work with me. Instead, they have chosen to bring adverse credit reporting against me.
Frequently Asked Questions
What is Complaint #18657559 about?
Complaint #18657559 was filed against Truist Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-11-17T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.