Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #18638218
Complaint Overview
Complaint ID: 18638218
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Pennsylvania
ZIP Code: 19145
Date Received: 2026-01-11T12:00:00-05:00
Date Sent to Company: 2026-01-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XX/XX/year>, my Chime debit card on my phone was stolen, which I reported to the police. A few months later, my phone went blank, and when it returned to normal, I noticed that all the money in my Chime account had been withdrawn without my authorization. I notice login in my XXXX At XXXX and I was not at XXXX as at that time I immediately contacted Chime to report the unauthorized transactions and filed disputes. Despite providing information about the theft and unauthorized transactions, Chime denied all my disputes and did not return my funds.
Frequently Asked Questions
What is Complaint #18638218 about?
Complaint #18638218 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2026-01-11T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.