Prepaid card -- Unexpected or other fees -- Complaint #18638088

Complaint Overview

Complaint ID: 18638088

Company: Block, INC.

Product: Prepaid card

Sub-Product: General-purpose prepaid card

Issue: Unexpected or other fees

State: Florida

ZIP Code: 322XX

Date Received: 2026-01-11T12:00:00-05:00

Date Sent to Company: 2026-01-11T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

On XX/XX/year>, I spent {$66.00} at XXXX XXXXXXXX XXXX XXXX. The bill was paid in full XXXX XX/XX/year>, Cash App changed an already paid purchase to " XXXX '', without my knowledge or no explanation. On XX/XX/year>, {$23.00} was taken from my Cash App card balance reflecting XXXX XXXXXXXX XXXX XXXXXXXX. It was this transaction that alerted me to follow up with the merchant, thinking someone charged my card. The next day, XX/XX/year>, the Manager informed me that the charge did not come from the restaurant and to follow up with the card holder. On or about XX/XX/XXXX or the XXXX, XXXX, I made my first two attempts to contact " Cash App Customer Service '' via through the app. On or about XX/XX/XXXX - XXXX, XXXX, ( not certain of the date ), I attempted to dispute the " XXXX '' charge through the app. Sometime before XXXX, I was notified that the dispute was denied and the charge was justifiable. However, in an effort to not be charged a second time, I was able to " Skip '' the automatic schedule payment for XX/XX/year>. On or about XX/XX/XXXX - XXXX, I made several attempts of contacting all the numbers that I could get from XXXX to speak to a live person regarding the issue. After 4 hours of waiting and speaking to 5 different people, to were suppose to be Customer Service Reps and 3 were suppose to be Escalation Team Members, the final outcome from the phone calls was use the " Support '' feature and " Dispute '' the transaction ( s ). Each time I explained that I did that, I was transferred again..... thus the RUN AROUND. Now the account shows that I will be charged a fees for being late and is basically waiting for me to pay it which is the problem. I initially paid for the food on XX/XX/year> and is being penalized for a double payment. Also, I did not sign up or requestde any " XXXX XXXX '' feature and honestly did not know anything about XXXX XXXX XXXX XXXX Cash App has no vehicle that customers can use to resolve issues that may not be in the " normal '' card problems that they are accustomed to. It is not fair that I am being charged late fees, in addition to being charged twice for something that I already paid for and is requesting your help to have this issue resolved. I feel that I am not the only person that this is happening to and I would like to know that Cash App is held accountable for taking advantage of their customers. In addition, the Cash App account information for this issue is : XXXX XXXX XXXX XXXX ( XXXX ) XXXX - Currently phone recently died.... have yet to get a new one but is keeping the number. Thank you for your time. Respectfully, XXXX XXXX XXXX

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Block, INC. Company Profile
• Prepaid card Complaints
• Unexpected or other fees Complaints
• Florida Complaints
• Company Rankings
• Company Directory
• Search Complaints