Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #18606803
Complaint Overview
Complaint ID: 18606803
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: California
ZIP Code: 92563
Date Received: 2025-11-17T12:00:00-05:00
Date Sent to Company: 2026-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, Square processed a {$250.00} payment for my business, XXXX XXXX XXXX DBA XXXX XXXX. The transaction was fully successful. There is no dispute, no chargeback, and no fraud, and my XXXX business bank account is verified. Shortly after the transaction, Square permanently deactivated my account without explanation and placed the {$250.00} on a 90-day hold, stating it would not be available until XX/XX/XXXX. I am a XXXX XXXX citizen, and being denied timely access to these funds caused significant financial hardship. I was unable to purchase essential XXXX and was forced to take an XXXX XXXX loan to cover XXXX needs. I attempted to resolve this through every available channel, but Square has completely blocked communication : Phone system automatically disconnects me when it recognizes my account In-app support does not allow messages Feedback system ends the call No customer service representative can be reached No email response or working contact option I have screenshots showing that my {$250.00} transfer is scheduled to my XXXX account, but Square is refusing to send it and provides no explanation. Their actions are unreasonable and harmful, and I can not obtain any information directly from the company. I am requesting that the CFPB assist in addressing Squares conduct and ensure they take appropriate action to resolve this situation. I do not want my account reinstated I simply need access to the funds that belong to my business and relief from the harm caused by their refusal to release them.
Frequently Asked Questions
What is Complaint #18606803 about?
Complaint #18606803 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2025-11-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.