Checking or savings account -- Managing an account -- Complaint #18586055
Complaint Overview
Complaint ID: 18586055
Company: Wafd Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Washington
ZIP Code: 98373
Date Received: 2026-01-08T12:00:00-05:00
Date Sent to Company: 2026-01-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint regarding my banks handling of a debit card dispute for merchandise not received. On XX/XX/XXXX I timely disputed a debit card transaction because the item was never delivered. The bank issued a provisional credit while it conducted its investigation. On XX/XX/XXXX The bank later reversed and removed the provisional credit from my checking account. The bank had failed to update my mailing address after a requested update to my address on file XXXX months prior, at the branch location. After alerting them to the discrepancy, and the address being updated the credit was restored on XX/XX/XXXX I received a letter XX/XX/XXXX confirming that the bank had made a mistake on their end and had taken disciplinary action and supplemental training for staff at the branch location. On XX/XX/XXXX the bank reversed and removed the credit. The bank provided no advance notice and no written notice at all before removing the funds. I did not receive any written determination, explanation of the findings, notice of my rights, or the evidence relied upon, as required under Regulation E ( Electronic Fund Transfer Act ). The merchant did not provide proof of delivery or evidence that the merchandise was received, yet the bank still reversed the provisional credit. I was not provided any documentation supporting the banks decision and was given no opportunity to review or respond to any alleged evidence. Because the bank failed to comply with Regulation Es notice and documentation requirements, the reversal of the provisional credit was improper. Under Regulation E, a financial institution may not finalize a dispute or remove provisional credit without providing written notice of its determination and the basis for that determination. The unexpected removal of funds caused financial harm and disrupted my ability to manage my account. I am requesting that the bank : Re-credit the disputed amount due to its failure to comply with Regulation E notice and investigation requirements, Provide a complete written explanation and all documentation relied upon in the dispute determination, and Confirm that my account has been corrected and that future disputes will be handled in compliance with Regulation E.
Frequently Asked Questions
What is Complaint #18586055 about?
Complaint #18586055 was filed against Wafd Bank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2026-01-08T12:00:00-05:00.
How did Wafd Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wafd Bank?
Yes, visit the Wafd Bank company profile at readthecomplaint.com/company/wafd-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.