Checking or savings account -- Managing an account -- Complaint #18575084
Complaint Overview
Complaint ID: 18575084
Company: Wave Financial USA INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 92264
Date Received: 2025-09-23T12:00:00-05:00
Date Sent to Company: 2026-01-08T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wave; waveXXXX.com ( a financial transfer services Company ), changed payroll providers starting XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX XX/XX/year> ). Since then I have multiple issues ( outlined below ) that are unresolved after chat with them on XX/XX/year> and detailed emails with screenshots of unresolved issues including CA STATE Taxes not being paid and accruing interests and penalty charges. Here 's a summary of issues I wish them to resolve : - California EDD notice indicating unpaid SDI and PIT taxes for XX/XX/XXXX XX/XX/year> ( XXXX ). To stop the interest and penalities, I manually paid this tax and fees. ( XXXXXXXX of Payment was provided ). EXPECT REFUND OF {$240.00} | PAID {$240.00} in taxes, penalty, interest and fees. - Missing XXXX ( k ) deductions during the specified period. XXXX of XX/XX/year>, my XXXX Payment ( {$2500.00} ) was not made. Instead it was added to my paycheck. - Since Conversion to NEW Payroll Provider ( Starting XXXX ) : Employee tax fees has increased over the previous 6 months from {$2600.00} to {$3800.00}, a {$1200.00} INCREASE. Why? - Double tax payment concerns. Meaning I want to see a full accounting of XXXX Taxes you paid and I paid. - CAN NO LONGER SEE on personnel account, Pay Stubs after XX/XX/scrub>XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #18575084 about?
Complaint #18575084 was filed against Wave Financial USA INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-09-23T12:00:00-05:00.
How did Wave Financial USA INC. respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wave Financial USA INC.?
Yes, visit the Wave Financial USA INC. company profile at readthecomplaint.com/company/wave-financial-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.