Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #18537329
Complaint Overview
Complaint ID: 18537329
Company: Albert Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Oklahoma
ZIP Code: 731XX
Date Received: 2025-11-14T12:00:00-05:00
Date Sent to Company: 2026-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Issue Summary : Albert is withdrawing money from my bank account without proper consent, delaying access to those funds, increasing my subscription fees without authorization, and preventing me from disabling features that are financially harming me. Full Description : I use the Albert app for small cash advances ( Instant ). On XX/XX/year>, Albert withdrew {$57.00} from my external bank account through its Smart Savings/Smart Money feature. As of XX/XX/year>, the funds are still unavailable and listed as processing in the app. This is outside the normal 36 business day range they claim. I need access to these funds now. Albert will not allow me to turn off Smart Savings because I currently have an outstanding Instant advance. This forces me into a situation where money is taken from my bank account automatically, even when I can not afford it, and I can not disable the feature. This is financially harmful and not something I knowingly agreed to. Additionally, Albert has been increasing my subscription fees ( Genius ) without my consent. They claimed they notified me back in XX/XX/year>, but I did not receive any notice. The subscription amount keeps rising each month without transparency or authorization. The combination of : forced automatic withdrawals, increasing subscription fees, delayed access to my own funds, and the inability to turn off Smart Savings while borrowing is causing financial hardship and feels deceptive and predatory. I contacted support multiple times. Their responses have been dismissive and have not resolved the issue. I have documented all messages, screenshots, and transaction dates.
Frequently Asked Questions
What is Complaint #18537329 about?
Complaint #18537329 was filed against Albert Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-14T12:00:00-05:00.
How did Albert Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Albert Corporation?
Yes, visit the Albert Corporation company profile at readthecomplaint.com/company/albert-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.