Checking or savings account -- Managing an account -- Complaint #18536054
Complaint Overview
Complaint ID: 18536054
Company: Finco Services INC DBA Current
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: West Virginia
ZIP Code: 250XX
Date Received: 2025-11-14T12:00:00-05:00
Date Sent to Company: 2026-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, I received multiple Dispute XXXX XXXX XXXX transactions from Current totaling approximately {$150.00} across several small-dollar disputes that Current confirmed I won. These credits were posted to my account at XXXX XXXX XXXX XXXX XXXX Immediately after posting, Current removed the funds without any explanation, documentation, or required notice. The money disappeared from my account ledger with no corresponding debit, no reversal transaction, and no explanation. It simply vanished from my balance. I did not authorize any reversal. I did not receive any provisional credit notice. I did not receive any Reg E dispute results. I did not receive any written explanation required by 12 CFR 1005.11. I requested documentation from Current showing : Why the dispute credits were removed Any investigation notes Any final determination Any reason for taking the money Where the funds went Current provided none of this. Instead, they claimed I paid the credit back even though there is no transaction showing any payment or debit in my statement. The money was added and immediately taken with no trace and no legal reason. This has caused financial harm and deprived me of funds Current legally owed after confirming I had won the disputes. The situation remains unresolved, and the company has stopped responding.
Frequently Asked Questions
What is Complaint #18536054 about?
Complaint #18536054 was filed against Finco Services INC DBA Current regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-14T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.