Checking or savings account -- Managing an account -- Complaint #18534882
Complaint Overview
Complaint ID: 18534882
Company: Novo Platform INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Georgia
ZIP Code: 30327
Date Received: 2025-11-19T12:00:00-05:00
Date Sent to Company: 2026-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I signed up and was approved for a new business checking account with Novo ( XXXX ) through a referral link ( XXXX XXXX XXXX ) for a {$300.00} bonus ( payable by Novo ) XXXX I met the following requirements : ( XXXX ) deposit {$5000.00} into the new Novo account within 30 days of account opening ( I deposited {$5000.00} on or around XX/XX/year> ) ; ( XXXX ) maintain the minimum balance of {$5000.00} for XXXX consecutive days ( I maintained the min balance until XX/XX/year> ) ; ( XXXX ) make XXXX debit card transactions using the associated Novo business checking debit card ( I made XXXX {$5.00} debit card transactions online that posted on XX/XX/year> ). Upon meeting the above requirements, Novo agreed to automatically deposit the {$300.00} bonus into my new Novo account within approximately XXXX days. Despite meeting Novo 's requirements for the bonus, Novo refuses to issue the bonus. Novo is using the bonus as a bait and switch -- Novo 's practices are deceitful and demonstrate a clear lack of respect for consumers.
Frequently Asked Questions
What is Complaint #18534882 about?
Complaint #18534882 was filed against Novo Platform INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-19T12:00:00-05:00.
How did Novo Platform INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Novo Platform INC.?
Yes, visit the Novo Platform INC. company profile at readthecomplaint.com/company/novo-platform-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.