Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #18506732
Complaint Overview
Complaint ID: 18506732
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: New Jersey
ZIP Code: 07105
Date Received: 2025-11-13T12:00:00-05:00
Date Sent to Company: 2026-01-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
b'I did 4 money transfers to myself from XXXX to USA (my mother passed away and to avoid carrying cash with me, I decided to use XXXX Reference numbers: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in cash. I asked if they can do Morney Order or check or transfer it directly to my checking account, but none of these options are available. I called numerus times and chatted online with Moneygram employees. The resolutions are always to go to agents located near me. On last escalated call manager told me that they can cancel transfer and issue refund but refund would be in XXXX which is not acceptable. I asked to give me corporate office phone number I can call, I was told they do not have one. I sent registered mail to refund Moneygram\'s department in XXXX, TX (XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The mail was received on XXXX and signed by XXXX XXXX. I called to Moneygram\'s legal department XXXXXXXX and left voice message - again no respond. On Moneygram website there is statement about Moneygram CEO and Company itself and I quote XXXX XXXX is the Chairman and CEO of MoneyGram, where he is leading a bold transformation of one of the most powerful and trusted names in global payments..." and further "His leadership is driven by a relentless focus on customer experience, innovation, product and operational excellence, all with the goal of making the movement of money across borders seamless, affordable and secure for everyone". I have experienced none of these so far. I am not sure if its right place to file complain about Moneygram. So far I got only friendly advise from AI to file it here (what an irony).....'
Frequently Asked Questions
What is Complaint #18506732 about?
Complaint #18506732 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-11-13T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.