Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #18497057
Complaint Overview
Complaint ID: 18497057
Company: Renasant Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Mississippi
ZIP Code: 38834
Date Received: 2025-11-13T12:00:00-05:00
Date Sent to Company: 2026-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Renasant XXXX in XXXX, XXXX allowed a scammer to get access into our online operating and payroll accounts on XXXX the XXXX, XXXX, and XXXX, the scammer was able to access our account and set up XXXX ACH transactions totaling {$39000.00} on each of the XXXX dates listed above, and move money through online transfers from both accounts, they transferred {$110000.00} total into their Bank account and now Renasant is claiming they have no responsibility in this matter.
Frequently Asked Questions
What is Complaint #18497057 about?
Complaint #18497057 was filed against Renasant Corporation regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-11-13T12:00:00-05:00.
How did Renasant Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Renasant Corporation?
Yes, visit the Renasant Corporation company profile at readthecomplaint.com/company/renasant-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.