Prepaid card -- Problem getting a card or closing an account -- Complaint #18486975
Complaint Overview
Complaint ID: 18486975
Company: Paypal Holdings, INC
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: North Carolina
ZIP Code: XXXXX
Date Received: 2025-09-23T12:00:00-05:00
Date Sent to Company: 2026-01-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have been trying to withdraw my funds from XXXX since XX/XX/XXXX and was unsuccessful due to my account being blocked internally and have not been able to close the account due to the balance which I can't withdraw.
Frequently Asked Questions
What is Complaint #18486975 about?
Complaint #18486975 was filed against Paypal Holdings, INC regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2025-09-23T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.