Payday loan, title loan, personal loan, or advance loan -- Problems receiving the advance -- Complaint #18448326
Complaint Overview
Complaint ID: 18448326
Company: Oasis Legal Finance Holding Company, LLC
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Other advances of future income
Issue: Problems receiving the advance
State: California
ZIP Code: 90047
Date Received: 2026-01-03T12:00:00-05:00
Date Sent to Company: 2026-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this statement to urgently report that my bank account was compromised during the exact period when I was expecting the {$5000.00} presettlement advance. Due to this security breach, unauthorized individuals gained access to my account and altered information without my knowledge or consent. As a result, the funds that were supposed to be deposited were never received by me. The moment I discovered the fraudulent activity, I immediately contacted my bank, filed a formal fraud report, and took steps to secure my account. My bank confirmed that unauthorized access had occurred, and they advised me to notify all parties involved in any pending transactionsincluding your office. Since then, I have made multiple attempts to contact your company by phone and email to report the issue, verify where the funds were sent, and request assistance. Despite these repeated efforts, I have not received any response or clarification. This lack of communication has left me unable to determine whether the funds were misdirected due to the account breach or if they were deposited into an account that was compromised. At this time, I urgently request written confirmation of the deposit details, including : The exact date and time the funds were released The account number and routing number the funds were sent to Any documentation showing the transaction was completed This information is critical for resolving the fraud investigation with my bank and ensuring that I am not held responsible for funds I never received. I am asking for your immediate attention to this matter so it can be resolved as quickly as possible.
Frequently Asked Questions
What is Complaint #18448326 about?
Complaint #18448326 was filed against Oasis Legal Finance Holding Company, LLC regarding Payday loan, title loan, personal loan, or advance loan specifically about Problems receiving the advance. It was received by the CFPB on 2026-01-03T12:00:00-05:00.
How did Oasis Legal Finance Holding Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Oasis Legal Finance Holding Company, LLC?
Yes, visit the Oasis Legal Finance Holding Company, LLC company profile at readthecomplaint.com/company/oasis-legal-finance-holding-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.