Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #18447670
Complaint Overview
Complaint ID: 18447670
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
State: Texas
ZIP Code: 76179
Date Received: 2026-01-03T12:00:00-05:00
Date Sent to Company: 2026-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- CONSUMER FINANCIAL PROTECTION BUREAU FORMAL CONSUMER COMPLAINT -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Company : PayPal What happened? PayPal permanently limited my account and placed a XXXX hold on my balance. The funds being held are from personal person-to-person transfers, not from sales or business activity. I provided valid government-issued identification as requested. There are no disputes, chargebacks, or claims related to these funds. PayPal has not provided a specific policy violation or legal authority explaining why my funds are being with with held
Frequently Asked Questions
What is Complaint #18447670 about?
Complaint #18447670 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2026-01-03T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.