Checking or savings account -- Closing an account -- Complaint #18434790
Complaint Overview
Complaint ID: 18434790
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 11510
Date Received: 2026-01-02T12:00:00-05:00
Date Sent to Company: 2026-01-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo closed my business checking account on XX/XX/year> and issued a check for the remaining balance of {$32000.00}. I never received the check. I contacted Wells Fargo multiple times and was instructed to wait XXXX business days before visiting a branch if the check did not arrive. On XX/XX/year>, after the XXXX period, I went to a Wells Fargo branch and spent approximately XXXX hours working with XXXX XXXX XXXX, who contacted Loss Prevention and Banker Support on my behalf. These in-branch attempts occurred at the Wells Fargo XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX, NY. I was advised that the original check was being returned via XXXX and that I would need to wait until XX/XX/year> for the funds to be reissued. When I returned to the branch on XX/XX/year>, I spent an additional XXXX hours and XXXX minutes attempting to resolve the issue. During this visit, I was given conflicting and inconsistent information by Loss Prevention and Banker Support. I was then told that I would be required to purchase a surety bond to receive my own funds or wait XXXX days, despite the fact that the original check was never received and a stop payment had already been processed. Wells Fargo confirmed that a stop payment was completed under Loss Prevention case number XXXX and provided a XXXX tracking number ( XXXX ). Additionally, XXXX XXXX XXXX submitted an internal escalation case ( XXXX ). Despite these actions, Wells Fargo has failed to issue a replacement check or cashiers check, and no assigned XXXX XXXX has contacted me. I have spent several additional hours on the phone with Wells Fargo before, between, and after these branch visits, with no resolution. Branch staff made repeated attempts to escalate the matter but were met with contradictory guidance and no authority to release my funds. As a direct result of XXXX XXXX failure to timely reissue my funds, I have been unable to pay XXXX and XXXX rent, utilities, and other critical business obligations, and I have been forced to cover employee payroll using personal funds. This has caused significant and avoidable financial harm to my business.
Frequently Asked Questions
What is Complaint #18434790 about?
Complaint #18434790 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2026-01-02T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.