Credit card -- Problem with a purchase shown on your statement -- Complaint #18434604
Complaint Overview
Complaint ID: 18434604
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: North Carolina
ZIP Code: 27215
Date Received: 2026-01-02T12:00:00-05:00
Date Sent to Company: 2026-01-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Fraudulent charges from XXXX were found on our XX/XX/year> Target XXXX credit card - the day we got the bill we called Target fraud line and we're told it would be handled in XXXX days. It was not. We have been calling every month since then with no luck they've continued to say they're working on it. They've escalated the claim XXXX haven't done anything at all you get someone overseas every single time. This is a lot of money there's charging us finance charges which we've been paying. There is no person responsible for this fraudulent activity and it is very frustrating. We would like these charges removed immediately. Any money we've paid credited back for charges during this time. We stopped the credit card also and had a new card issued.
Frequently Asked Questions
What is Complaint #18434604 about?
Complaint #18434604 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2026-01-02T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.