Vehicle loan or lease -- Managing the loan or lease -- Complaint #18433306
Complaint Overview
Complaint ID: 18433306
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Texas
ZIP Code: 756XX
Date Received: 2026-01-02T12:00:00-05:00
Date Sent to Company: 2026-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ally Financial is reporting an auto loan charge-off with a balance of {$42000.00} as a profit and loss write-off. The vehicle was impounded and sold at auction by the XXXX Police Department without notice to me or the lienholder. I never received notice of repossession, intent to sell, auction date, sale price, or a deficiency balance calculation. Despite disputing with XXXX XXXX XXXX, Ally continues to report the account without providing verification of lawful repossession, required notice, or accurate balance. Ally has not demonstrated compliance with FCRA verification requirements or UCC Article 9 procedures. I am requesting that Ally either provide full documentation supporting this reporting or delete the tradeline due to unverifiable and inaccurate information.
Frequently Asked Questions
What is Complaint #18433306 about?
Complaint #18433306 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2026-01-02T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.