Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #18423631
Unauthorized Transaction Dispute with New York Community Bancorp
Complaint Overview
Complaint ID: 18423631
Company: New York Community Bancorp INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 92544
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2026-01-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The risk is low as the issue is a specific unauthorized transaction, which is typically resolvable through standard dispute processes.
Consumer Sentiment: neutral
Topics: Unauthorized transactions, Checking/Savings accounts, Banking disputes
AI Analysis
CFPB complaint 18423631 was filed against NEW YORK COMMUNITY BANCORP INC regarding Checking or savings account (Other banking product or service), specifically about "Problem with a lender or other company charging your account". A consumer filed a complaint regarding an unauthorized transaction on their checking or savings account with New York Community Bancorp, Inc., which was closed with an explanation. The complaint was received on December 31, 2025 from California. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should immediately report any unauthorized transactions to their bank and follow up in writing to ensure proper investigation and resolution.
Legal Context & Consumer Protection Laws
Federal regulations like Regulation E (Electronic Fund Transfers) govern unauthorized transactions and require financial institutions to investigate and resolve such disputes.
Regulatory Insight
Financial institutions must have robust systems to detect and prevent unauthorized transactions and clear procedures for handling consumer disputes.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in California, indicating a need for the bank to be aware of state-specific consumer protection laws in addition to federal ones.
Industry Comparison
This is a common issue across the banking industry, with most institutions having established procedures for handling unauthorized transaction claims.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18423631 about?
CFPB complaint 18423631 involves Checking or savings account (Other banking product or service). The consumer reported an issue with "Problem with a lender or other company charging your account", specifically "Transaction was not authorized". This complaint was filed against NEW YORK COMMUNITY BANCORP INC on December 31, 2025.
Which company is complaint 18423631 filed against?
Complaint 18423631 was filed against NEW YORK COMMUNITY BANCORP INC. You can view all complaints against this company on their profile page at /company/new-york-community-bancorp-inc.
What was the company's response to complaint 18423631?
NEW YORK COMMUNITY BANCORP INC responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18423631 filed?
Complaint 18423631 was received by the CFPB on December 31, 2025. It was sent to NEW YORK COMMUNITY BANCORP INC on January 20, 2026.
What state was complaint 18423631 filed from?
Complaint 18423631 was filed from California. You can view all complaints from this state at /state/CA.
Was the consumer satisfied with the resolution of complaint 18423631?
Dispute information is not available for complaint 18423631.
What product category is complaint 18423631 about?
Complaint 18423631 is categorized under "Checking or savings account", specifically "Other banking product or service". This is one of the product categories tracked by the CFPB.
How was complaint 18423631 submitted?
Complaint 18423631 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18423631?
Federal regulations like Regulation E (Electronic Fund Transfers) govern unauthorized transactions and require financial institutions to investigate and resolve such disputes. This relates to a Checking or savings account complaint against NEW YORK COMMUNITY BANCORP INC involving "Problem with a lender or other company charging your account".
How likely is complaint 18423631 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18423631?
This complaint is rated as low risk. The risk is low as the issue is a specific unauthorized transaction, which is typically resolvable through standard dispute processes.
What regulatory actions apply to complaint 18423631?
Financial institutions must have robust systems to detect and prevent unauthorized transactions and clear procedures for handling consumer disputes. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 18423631?
Consumers should immediately report any unauthorized transactions to their bank and follow up in writing to ensure proper investigation and resolution.
Are there state-specific protections for complaint 18423631?
The complaint originated in California, indicating a need for the bank to be aware of state-specific consumer protection laws in addition to federal ones. This complaint was filed from California.
How does complaint 18423631 compare to industry norms?
This is a common issue across the banking industry, with most institutions having established procedures for handling unauthorized transaction claims.
What is the typical timeframe for a bank to investigate an unauthorized transaction claim?
Under Regulation E, banks generally have up to 10 business days to investigate, with the possibility of extending this period under certain circumstances.
What recourse does a consumer have if they are unsatisfied with the bank's resolution of an unauthorized transaction dispute?
If unsatisfied, the consumer can escalate the complaint to regulatory bodies like the CFPB or consider legal action.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.