Vehicle loan or lease -- Managing the loan or lease -- Complaint #18409966
Complaint Overview
Complaint ID: 18409966
Company: Byrider Franchising, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Florida
ZIP Code: 324XX
Date Received: 2026-01-01T12:00:00-05:00
Date Sent to Company: 2026-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a vehicle on XX/XX/year>, at Byrider/ financed through CNAC XXXX The vehicle began experiencing mechanical issues within XXXX weeks of purchase and was returned to the dealer multiple times for warranty repairs. The vehicle was in the dealers possession from XXXX XXXX XXXX, again from XXXX XXXX XXXX and has been continuously in the dealers possession since XX/XX/year>. As of today, I do not have possession or use of the vehicle. While loan payments were deferred, I remain financially responsible for the vehicle, and the deferred payments do not resolve loss of use or lack of transportation. I requested updates on repair status, an estimated completion date, documentation of repairs, and temporary transportation or an alternative solution while the vehicle remains unavailable. Despite multiple repair attempts and extended loss of use, the vehicle has not been returned, and I have not received a clear resolution. I am requesting assistance to address ongoing billing responsibility and lack of transportation while the vehicle remains in the dealers possession.
Frequently Asked Questions
What is Complaint #18409966 about?
Complaint #18409966 was filed against Byrider Franchising, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2026-01-01T12:00:00-05:00.
How did Byrider Franchising, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Byrider Franchising, LLC?
Yes, visit the Byrider Franchising, LLC company profile at readthecomplaint.com/company/byrider-franchising-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.