Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #18398411
PNC Bank Accused of Unauthorized Checking Account Charges
Complaint Overview
Complaint ID: 18398411
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Maryland
ZIP Code: 20646
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2026-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Unauthorized charges can lead to financial distress and loss of funds, requiring prompt investigation and resolution.
Consumer Sentiment: negative
Topics: Checking account, Unauthorized transaction, PNC Bank
AI Analysis
CFPB complaint 18398411 was filed against PNC Bank N.A. regarding Checking or savings account (Checking account), specifically about "Problem with a lender or other company charging your account". A consumer reported an unauthorized charge on their checking account with PNC Bank N.A., which was closed with an explanation. The complaint was received on December 31, 2025 from Maryland. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should carefully review their bank statements regularly and immediately report any suspicious or unauthorized transactions to their financial institution.
Legal Context & Consumer Protection Laws
Federal laws like the Electronic Fund Transfer Act (EFTA) protect consumers from unauthorized electronic transactions and outline dispute resolution procedures.
Regulatory Insight
Banks must have robust systems to prevent and detect unauthorized transactions and provide clear channels for consumers to report and resolve such issues.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The complaint originated in Maryland, and state consumer protection laws may also apply to the resolution process.
Industry Comparison
Unauthorized charges are a common issue across the banking industry, affecting various financial institutions.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18398411 about?
CFPB complaint 18398411 involves Checking or savings account (Checking account). The consumer reported an issue with "Problem with a lender or other company charging your account", specifically "Transaction was not authorized". This complaint was filed against PNC Bank N.A. on December 31, 2025.
Which company is complaint 18398411 filed against?
Complaint 18398411 was filed against PNC Bank N.A.. You can view all complaints against this company on their profile page at /company/pnc-bank-n-a.
What was the company's response to complaint 18398411?
PNC Bank N.A. responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18398411 filed?
Complaint 18398411 was received by the CFPB on December 31, 2025. It was sent to PNC Bank N.A. on January 1, 2026.
What state was complaint 18398411 filed from?
Complaint 18398411 was filed from Maryland. You can view all complaints from this state at /state/MD.
Was the consumer satisfied with the resolution of complaint 18398411?
Dispute information is not available for complaint 18398411.
What product category is complaint 18398411 about?
Complaint 18398411 is categorized under "Checking or savings account", specifically "Checking account". This is one of the product categories tracked by the CFPB.
How was complaint 18398411 submitted?
Complaint 18398411 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18398411?
Federal laws like the Electronic Fund Transfer Act (EFTA) protect consumers from unauthorized electronic transactions and outline dispute resolution procedures. This relates to a Checking or savings account complaint against PNC Bank N.A. involving "Problem with a lender or other company charging your account".
How likely is complaint 18398411 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18398411?
This complaint is rated as medium risk. Unauthorized charges can lead to financial distress and loss of funds, requiring prompt investigation and resolution.
What regulatory actions apply to complaint 18398411?
Banks must have robust systems to prevent and detect unauthorized transactions and provide clear channels for consumers to report and resolve such issues. The CFPB tracks complaints like this one to identify patterns of misconduct across the Checking or savings account industry.
What should the consumer do about complaint 18398411?
Consumers should carefully review their bank statements regularly and immediately report any suspicious or unauthorized transactions to their financial institution.
Are there state-specific protections for complaint 18398411?
The complaint originated in Maryland, and state consumer protection laws may also apply to the resolution process. This complaint was filed from Maryland.
How does complaint 18398411 compare to industry norms?
Unauthorized charges are a common issue across the banking industry, affecting various financial institutions.
What steps should a consumer take if they discover an unauthorized charge on their account?
Immediately contact your bank to report the transaction, dispute the charge, and inquire about their fraud investigation process. You may also want to consider changing your account password and monitoring your credit report.
What are the typical timeframes for banks to resolve unauthorized transaction disputes?
Under federal law, banks generally have 10 business days to investigate and resolve a dispute, with a potential extension to 45 or 90 days depending on the circumstances and type of transaction.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.