Credit card -- Problem with a purchase shown on your statement -- Complaint #18398363
Wells Fargo Accused of Failing to Resolve Credit Card Purchase Dispute
Complaint Overview
Complaint ID: 18398363
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94404
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2026-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The company's failure to address a disputed charge could indicate a systemic issue with their dispute resolution process or a specific failure in this case, potentially leading to financial harm for the consumer.
Consumer Sentiment: negative
Topics: Credit card disputes, Purchase disputes, Billing errors
AI Analysis
CFPB complaint 18398363 was filed against WELLS FARGO & COMPANY regarding Credit card (General-purpose credit card or charge card), specifically about "Problem with a purchase shown on your statement". A Wells Fargo credit card customer in California is disputing a purchase on their statement, but the company has not resolved the issue. The complaint was received on December 31, 2025 from California. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should meticulously document all communication with their credit card company regarding disputes and be prepared to escalate the issue if it is not resolved promptly.
Legal Context & Consumer Protection Laws
This situation falls under consumer protection laws related to billing errors and dispute resolution for credit card accounts, such as the Fair Credit Billing Act.
Regulatory Insight
Credit card companies are required to investigate disputes in a timely manner and provide a resolution, with potential penalties for non-compliance.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In California, consumers have specific rights regarding credit card disputes, and state-level consumer protection agencies may offer additional avenues for recourse.
Industry Comparison
While many credit card companies strive for efficient dispute resolution, issues like this can arise, impacting customer trust and potentially leading to regulatory scrutiny.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18398363 about?
CFPB complaint 18398363 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Problem with a purchase shown on your statement", specifically "Credit card company isn't resolving a dispute about a purchase on your statement". This complaint was filed against WELLS FARGO & COMPANY on December 31, 2025.
Which company is complaint 18398363 filed against?
Complaint 18398363 was filed against WELLS FARGO & COMPANY. You can view all complaints against this company on their profile page at /company/wells-fargo-company.
What was the company's response to complaint 18398363?
WELLS FARGO & COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18398363 filed?
Complaint 18398363 was received by the CFPB on December 31, 2025. It was sent to WELLS FARGO & COMPANY on January 1, 2026.
What state was complaint 18398363 filed from?
Complaint 18398363 was filed from California. You can view all complaints from this state at /state/CA.
Was the consumer satisfied with the resolution of complaint 18398363?
Dispute information is not available for complaint 18398363.
What product category is complaint 18398363 about?
Complaint 18398363 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 18398363 submitted?
Complaint 18398363 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18398363?
This situation falls under consumer protection laws related to billing errors and dispute resolution for credit card accounts, such as the Fair Credit Billing Act. This relates to a Credit card complaint against WELLS FARGO & COMPANY involving "Problem with a purchase shown on your statement".
How likely is complaint 18398363 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18398363?
This complaint is rated as medium risk. The company's failure to address a disputed charge could indicate a systemic issue with their dispute resolution process or a specific failure in this case, potentially leading to financial harm for the consumer.
What regulatory actions apply to complaint 18398363?
Credit card companies are required to investigate disputes in a timely manner and provide a resolution, with potential penalties for non-compliance. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 18398363?
Consumers should meticulously document all communication with their credit card company regarding disputes and be prepared to escalate the issue if it is not resolved promptly.
Are there state-specific protections for complaint 18398363?
In California, consumers have specific rights regarding credit card disputes, and state-level consumer protection agencies may offer additional avenues for recourse. This complaint was filed from California.
How does complaint 18398363 compare to industry norms?
While many credit card companies strive for efficient dispute resolution, issues like this can arise, impacting customer trust and potentially leading to regulatory scrutiny.
What are the typical timeframes for a credit card company to resolve a purchase dispute?
Under the Fair Credit Billing Act, credit card companies generally have two billing cycles, but no more than 90 days, to investigate a dispute and respond.
What steps can a consumer take if their credit card company fails to resolve a dispute?
Consumers can escalate the complaint within the company, file a complaint with the CFPB, and potentially consult with a consumer protection attorney.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.