Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #18398335

CFPB complaint 18398335 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Problem with a company's investigation into an existing problem", specifically "Their investigation did not fix an error on your report". This complaint was filed against EQUIFAX, INC. on December 31, 2025.

Complaint 18398335 was filed against EQUIFAX, INC.. You can view all complaints against this company on their profile page at /company/equifax-inc.

EQUIFAX, INC. responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.

Complaint 18398335 was received by the CFPB on December 31, 2025. It was sent to EQUIFAX, INC. on January 1, 2026.

Complaint 18398335 was filed from Georgia. You can view all complaints from this state at /state/GA.

Dispute information is not available for complaint 18398335.

Complaint 18398335 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.

Complaint 18398335 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.

The Fair Credit Reporting Act (FCRA) mandates that credit reporting agencies investigate disputes within a reasonable time and correct any inaccuracies found. This relates to a Credit reporting or other personal consumer reports complaint against EQUIFAX, INC. involving "Problem with a company's investigation into an existing problem".

Resolution likelihood: likely. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.

This complaint is rated as medium risk. The company's failure to investigate and correct a reported error could indicate systemic issues with their dispute resolution process, potentially leading to further consumer harm and regulatory scrutiny.

Failure to properly investigate and correct consumer disputes can result in violations of the FCRA, leading to potential fines and legal action. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.

Consumers should keep detailed records of all communications and disputes, and consider escalating the issue to a regulatory body if the company fails to resolve the error.

In Georgia, consumers have rights under state and federal law to ensure the accuracy of their credit reports. This complaint was filed from Georgia.

This situation is common in the credit reporting industry, where errors and disputes over investigations are frequent.

A consumer can file a complaint with the Consumer Financial Protection Bureau (CFPB) or the Federal Trade Commission (FTC), and may consider legal action under the FCRA.

Under the FCRA, credit reporting agencies generally have 30 days to investigate a dispute, or 45 days if the consumer provides additional information during that time.