Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #18398290
Consumer Requests Credit Report Removal After Lease Payoff
Complaint Overview
Complaint ID: 18398290
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: North Carolina
ZIP Code: 27105
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2026-01-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: low
The request is for removal from a credit report, which is typically handled by credit bureaus based on reporting from the lender, not directly by the lender for removal after a loan is paid off.
Consumer Sentiment: neutral
Topics: Credit reporting, Vehicle leasing, Account closure
AI Analysis
CFPB complaint 18398290 was filed against AMERICAN HONDA FINANCE CORP regarding Vehicle loan or lease (Lease), specifically about "Problems at the end of the loan or lease". A consumer seeks to have a paid-off vehicle lease removed from their credit report after the lease was closed and paid in full. The complaint was received on December 31, 2025 from North Carolina. The company responded with "Closed with explanation".
Consumer Narrative
Lease is closed. Paid in full. Please remove from my credit report.
What You Should Do -- Consumer Action Plan
Consumers should understand that paying off a loan or lease in full and on time is a positive mark on their credit report; removal is generally not possible or warranted.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) governs credit reporting, requiring accurate reporting of account status, including paid-off accounts.
Regulatory Insight
Lenders are required to report accurate information to credit bureaus. Once an account is paid off, it should be reported as such, not removed entirely.
Resolution Likelihood
unlikely
State-Specific Consumer Protections
The consumer is located in North Carolina.
Industry Comparison
This is a common request related to credit reporting practices across the auto finance industry.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18398290 about?
CFPB complaint 18398290 involves Vehicle loan or lease (Lease). The consumer reported an issue with "Problems at the end of the loan or lease", specifically "Problem with paying off the loan". This complaint was filed against AMERICAN HONDA FINANCE CORP on December 31, 2025.
Which company is complaint 18398290 filed against?
Complaint 18398290 was filed against AMERICAN HONDA FINANCE CORP. You can view all complaints against this company on their profile page at /company/american-honda-finance-corp.
What was the company's response to complaint 18398290?
AMERICAN HONDA FINANCE CORP responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18398290 filed?
Complaint 18398290 was received by the CFPB on December 31, 2025. It was sent to AMERICAN HONDA FINANCE CORP on January 1, 2026.
What state was complaint 18398290 filed from?
Complaint 18398290 was filed from North Carolina. You can view all complaints from this state at /state/NC.
Was the consumer satisfied with the resolution of complaint 18398290?
Dispute information is not available for complaint 18398290.
What product category is complaint 18398290 about?
Complaint 18398290 is categorized under "Vehicle loan or lease", specifically "Lease". This is one of the product categories tracked by the CFPB.
How was complaint 18398290 submitted?
Complaint 18398290 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18398290?
The Fair Credit Reporting Act (FCRA) governs credit reporting, requiring accurate reporting of account status, including paid-off accounts. This relates to a Vehicle loan or lease complaint against AMERICAN HONDA FINANCE CORP involving "Problems at the end of the loan or lease".
How likely is complaint 18398290 to be resolved?
Resolution likelihood: unlikely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18398290?
This complaint is rated as low risk. The request is for removal from a credit report, which is typically handled by credit bureaus based on reporting from the lender, not directly by the lender for removal after a loan is paid off.
What regulatory actions apply to complaint 18398290?
Lenders are required to report accurate information to credit bureaus. Once an account is paid off, it should be reported as such, not removed entirely. The CFPB tracks complaints like this one to identify patterns of misconduct across the Vehicle loan or lease industry.
What should the consumer do about complaint 18398290?
Consumers should understand that paying off a loan or lease in full and on time is a positive mark on their credit report; removal is generally not possible or warranted.
Are there state-specific protections for complaint 18398290?
The consumer is located in North Carolina. This complaint was filed from North Carolina.
How does complaint 18398290 compare to industry norms?
This is a common request related to credit reporting practices across the auto finance industry.
Why would a consumer want a paid-off lease removed from their credit report?
A consumer might mistakenly believe that a closed account, even if paid off positively, could negatively impact their credit score or that it should be removed once the obligation is fulfilled.
What is the typical process for reporting closed accounts to credit bureaus?
Lenders report the status of accounts to credit bureaus. Once a lease is paid off and closed, it should be reported as 'paid in full' and remain on the credit report for a period as per FCRA guidelines, reflecting responsible credit behavior.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.