Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #18398258
American Express Fails to Correct Credit Report Error After Investigation
Complaint Overview
Complaint ID: 18398258
Company: American Express Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 78253
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2025-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The company's failure to investigate and correct a credit report error can lead to ongoing financial harm and damage to the consumer's creditworthiness.
Consumer Sentiment: negative
Topics: Credit reporting, Errors on credit reports, Investigation failures
AI Analysis
CFPB complaint 18398258 was filed against AMERICAN EXPRESS COMPANY regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Problem with a company's investigation into an existing problem". A consumer reported an error on their credit report to American Express, but the company's investigation did not resolve the issue. The complaint was received on December 31, 2025 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should continue to dispute errors with the credit reporting agency and the furnisher of the information, and consider filing a complaint with the CFPB and relevant state agencies.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to investigate disputes and correct inaccuracies.
Regulatory Insight
Companies must conduct reasonable investigations into consumer disputes regarding credit report accuracy.
Resolution Likelihood
likely
State-Specific Consumer Protections
Texas law may offer additional protections or avenues for recourse for consumers experiencing credit reporting errors.
Industry Comparison
This issue is common in the credit reporting industry, where errors can persist despite consumer disputes.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18398258 about?
CFPB complaint 18398258 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Problem with a company's investigation into an existing problem", specifically "Their investigation did not fix an error on your report". This complaint was filed against AMERICAN EXPRESS COMPANY on December 31, 2025.
Which company is complaint 18398258 filed against?
Complaint 18398258 was filed against AMERICAN EXPRESS COMPANY. You can view all complaints against this company on their profile page at /company/american-express-company.
What was the company's response to complaint 18398258?
AMERICAN EXPRESS COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18398258 filed?
Complaint 18398258 was received by the CFPB on December 31, 2025. It was sent to AMERICAN EXPRESS COMPANY on December 31, 2025.
What state was complaint 18398258 filed from?
Complaint 18398258 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 18398258?
Dispute information is not available for complaint 18398258.
What product category is complaint 18398258 about?
Complaint 18398258 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 18398258 submitted?
Complaint 18398258 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18398258?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers of information to investigate disputes and correct inaccuracies. This relates to a Credit reporting or other personal consumer reports complaint against AMERICAN EXPRESS COMPANY involving "Problem with a company's investigation into an existing problem".
How likely is complaint 18398258 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18398258?
This complaint is rated as medium risk. The company's failure to investigate and correct a credit report error can lead to ongoing financial harm and damage to the consumer's creditworthiness.
What regulatory actions apply to complaint 18398258?
Companies must conduct reasonable investigations into consumer disputes regarding credit report accuracy. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 18398258?
Consumers should continue to dispute errors with the credit reporting agency and the furnisher of the information, and consider filing a complaint with the CFPB and relevant state agencies.
Are there state-specific protections for complaint 18398258?
Texas law may offer additional protections or avenues for recourse for consumers experiencing credit reporting errors. This complaint was filed from Texas.
How does complaint 18398258 compare to industry norms?
This issue is common in the credit reporting industry, where errors can persist despite consumer disputes.
What steps should a consumer take if a credit reporting company fails to resolve an error after an investigation?
The consumer should send a certified letter to the credit reporting agency and the furnisher of the information reiterating the dispute and requesting a reinvestigation. They should also consider filing a formal complaint with the CFPB and their state's Attorney General's office.
What are the potential consequences for a company that fails to properly investigate and correct credit report errors?
Companies can face penalties from regulatory bodies, lawsuits from consumers, and damage to their reputation. Repeated violations can lead to increased scrutiny and enforcement actions.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.