Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #18398072
Complaint Overview
Complaint ID: 18398072
Company: Az Lending Experts, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: Arizona
ZIP Code: 85009
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2025-12-31T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am submitting this complaint regarding the lending practices of AZ Lending Experts , LLC, a mortgage broker located in XXXX, XXXX. I contacted AZ Lending Experts due to a real estate agent informing me to do so for a tour or showing of a home. Even though I informed this agent I already had pre-approval from XXXX other companies and I only wanted a showing for the home. He made this be apart of the process to tour the home. He referred me to a specific person with this lending company who stated he was XXXX of the owners. I did not apply for a full mortgage loan. The individual who identified himself as XXXX of the owners stated that a hard credit inquiry was required in order to determine eligibility for down-payment assistance programs. I was not offered a soft-pull pre-qualification option. As well I informed him im a first time home buyer, so there are plenty of grant options as well as being FHA qualified. Based on this representation, my credit was hard pulled with XXXX credit bureaus. After these inquiries were performed, I was supposed to be contacted back and never was. The agent who referred me to this company told me that my credit score was too low to qualify. I was never provided a written denial letter, adverse action notice, underwriting findings, or any explanation identifying the criteria allegedly not met. Yet that information was supposedly passed to the real estate agent. I was never contacted directly by AZ Lending Experts regarding the credit inquiry results or any decision-making. No written communication, disclosures, or adverse action notice were provided even though I requested it from the agent and the company through email. This information was inaccurate. I have already been pre-approved by XXXX other mortgage lenders and qualify for FHA loan programs. FHA guidelines permit my credit profile, and no other lender has represented that my credit score disqualifies me from down-payment assistance or a loan in general. This caused unnecessary harm to my credit profile. I have XXXX inquiries that should not be there. A soft pull would've explained whether qualified or not but AZ Lending informed me that the soft pull won't inform me about qualifying for down payment assistance and that's what they needed to qualify me. Yet, this is all just to tour a home that's for sale. No buying have been mentioned. I believe AZ Lending Experts misrepresented credit inquiry requirements, failed to provide required disclosures and adverse action notices, and engaged in improper lending practices. I am reporting potentially anticompetitive practices in the residential real estate market in Arizona following the XXXX XXXX XXXX XXXX settlement. In my experience, real estate agents and brokerages are conditioning access to private home showings on the execution of buyer-broker agreements and confirmation that financing is actively in process. These requirements are often initially represented as necessary to proceed and only later acknowledged to be professional standards or company policy, rather than legal requirements. This conduct has the effect of restricting consumer access to housing, steering consumers to preferred lenders, and reducing consumer choice. Based on conversations with multiple agents, this appears to be a widespread practice rather than an isolated incident. I certify that the information provided in this complaint is true and accurate to the best of my knowledge.
Frequently Asked Questions
What is Complaint #18398072 about?
Complaint #18398072 was filed against Az Lending Experts, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2025-12-31T12:00:00-05:00.
How did Az Lending Experts, LLC respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Az Lending Experts, LLC?
Yes, visit the Az Lending Experts, LLC company profile at readthecomplaint.com/company/az-lending-experts-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.