Checking or savings account -- Managing an account -- Complaint #18397864
Complaint Overview
Complaint ID: 18397864
Company: Experian Information Solutions INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 92395
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2026-01-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an Experian digital checking account or smart money digital account and I told them that somebody was accessing my account and I sent them all the information of my identity to prove who I was they closed the account and they were going to direct deposit into another account but I had gotten into the hospital due to a car accident and I lost my leg etc etc and when I tried to call them back and get my money it's like they don't want to pay me my money that was left over in my account.
Frequently Asked Questions
What is Complaint #18397864 about?
Complaint #18397864 was filed against Experian Information Solutions INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-31T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.