Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #18395512
Complaint Overview
Complaint ID: 18395512
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem while selling or giving up the vehicle
State: Florida
ZIP Code: 34761
Date Received: 2025-11-11T12:00:00-05:00
Date Sent to Company: 2025-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good afternoon, On XX/XX/XXXX, I filed a complaint with the Department of fraud of Westlake Financial Services regarding the XXXX XXXX XXXX XXXX. The complaint was filed for misrepresentation of the vehicle because the car totaled in a previous accident before my purchase. Well that Westlake Financial double checked that, they financed the car over XXXX dollars with XXXX percent of interest for many months. They declined to assist me with my concern.
Frequently Asked Questions
What is Complaint #18395512 about?
Complaint #18395512 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2025-11-11T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.