Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #18392783
Complaint Overview
Complaint ID: 18392783
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or missing disclosures
State: Pennsylvania
ZIP Code: 152XX
Date Received: 2025-11-11T12:00:00-05:00
Date Sent to Company: 2025-12-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
First time in 21 years initiated a transaction through PayPal that was not informed payment was at risk and that payment method from buyer was at risk. Paypal allowed sender to use a payment method that put transaction act risk with no warning to me. They should not allow a process that puts me at risk and blame the senders bank. Call ID from PayPal is XXXX
Frequently Asked Questions
What is Complaint #18392783 about?
Complaint #18392783 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2025-11-11T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.