Credit card -- Problem with a purchase shown on your statement -- Complaint #18384798
Complaint Overview
Complaint ID: 18384798
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 989XX
Date Received: 2025-12-30T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I made a purchase at XXXX. Store located here in XXXXXXXX XXXX XXXX XXXXXXXX was XXXX am. The amount was {$200.00}. XXXX received my online order of {$64.00} to my home. Went to the the store and returned some of the bought items. Authorization number : XXXX. Ticket XXXX. The amount of {$45.00}. XXXX items back to the store. Ticket : XXXX Ticket : XXXX The amount of {$200.00} I have put in a dispute on XX/XX/year> with XXXX from XXXX who help me. She asked if I could provide the receipts to them ( Commenity Bank ) showing that the items have been returned. Address she provided me with is XXXX XXXX XXXX XXXX XXXX XXXX Which i mailed out. I have started receiving messages again about my bill. I did not hear back about the dispute being resolved or what the outcome was. On XX/XX/year>, I had to contact Commenity Bank and spoke with XXXX who had to redo a dispute. I have done my part by contacting Commenity Bank and provided proof of the purchase being returned. I would appreciate this issue being resolved. I do not have any of the items. I appreciate this to be clear and off my credit report.
Frequently Asked Questions
What is Complaint #18384798 about?
Complaint #18384798 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-30T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.