Student loan -- Dealing with your lender or servicer -- Complaint #18376898
Complaint Overview
Complaint ID: 18376898
Company: Servicer Under Contract With Federal Student Aid
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Illinois
ZIP Code: 60411
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am a student at XXXX XXXX XXXX XXXX and I am experiencing significant issues with my financial aid refund disbursement. The schools refund processor has disconnected and repeatedly blocks over XXXX attempts to select my refund preference, even though I am using a secure home device, no VPN, and have followed all required technical instructions. Because of this system error, I am being forced into a 21-day delay to receive a paper check. This delay is not caused by my actions and directly affects my ability to pay for education-related expenses. ( SEE ATTACHMENT ) What Happened : The refund portal incorrectly flags my device as using a VPN or restricted settings, even though none are enabled. After multiple attempts and following all troubleshooting steps, the system automatically locked me out. The school has not offered an alternative solution, and I am now being told I must wait 21 days for a paper check. This delay is unreasonable and creates financial hardship.
Frequently Asked Questions
What is Complaint #18376898 about?
Complaint #18376898 was filed against Servicer Under Contract With Federal Student Aid regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Servicer Under Contract With Federal Student Aid respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Servicer Under Contract With Federal Student Aid?
Yes, visit the Servicer Under Contract With Federal Student Aid company profile at readthecomplaint.com/company/servicer-under-contract-with-federal-student-aid to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.