Mortgage -- Trouble during payment process -- Complaint #18357455
Complaint Overview
Complaint ID: 18357455
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: Pennsylvania
ZIP Code: 186XX
Date Received: 2025-12-29T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I closed on my home, the first payment was due XXXX XXXX. I was informed XX/XX/year> that my mortgage would be transferred from PHH mortgage to XXXX XXXX. I called in to PHH and asked about payments and whether I should pre pay my account. I was informed by the representative that if I paid before XX/XX/XXXX my account would be transferred as paid. So I made the payment on XX/XX/XXXX. ACH withdrawal cleared. Posted to account and balance decreased. On XX/XX/year> my account returned to its original balance and my payment as labeled reversal miss applied funds. I called PHH mortgage again and was informed it was being forwarded by a very rude representative who just wanted me off the phone. On XX/XX/XXXX I received a bill in my email from XXXX XXXX stating my XX/XX/XXXX payment was due and the balance was the original amount. I immediately called them and they ( XXXX XXXX ) informed me that it may take up to 60 days and it is a check by mail. I then called PHH Multiple times and finally reached a representative, after explaining the situation I was told my payment had been reversed ( it had not been sent back to me ) I told them I was informed that that meant being forwarded. She then told me that she can see now it is being forwarded, I asked for a date that it would be sent and she put me on hold. After the hold she informed me I would have to email them about this matter, I stopped her and asked why? She told me now she cant confirm whether or not this was being paid even though she told me it was before the hold. She then talked over me and attempted to keep repeat the line I have to email them proof- I told her she has to make up her mind what the truth is as she told me it was being forwarded and now she cant tell me. The call was then escalated to which I had to repeat this situation again. The man I spoke to verified they have the money and it would be sent out within 5-10 days and he would update me. I told him I expect this to be resolved quickly as this money was not a donation. I also sent screen shots of my payment, payment received and credit as well as the ACH withdrawal from my bank account.
Frequently Asked Questions
What is Complaint #18357455 about?
Complaint #18357455 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-12-29T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.