Credit card -- Problem with a purchase shown on your statement -- Complaint #18356278
Complaint Overview
Complaint ID: 18356278
Company: Navy Federal Credit Union
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Nevada
ZIP Code: 89044
Date Received: 2025-12-29T12:00:00-05:00
Date Sent to Company: 2025-12-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Navy Federal Credit Union Attn : The Office of the President & Chief Executive Officer Re : Notice of disputed charges to Account No. XXXX XXXX XXXX XXXX Dear The Office of the President & Chief Executive Officer : I am writing to dispute a charge of XXXX to my credit card account on several dates of the charges. The charges are in error because my credit card account was compromised and bank fraud was perpetrated. I am requesting that the errors be corrected, that any finance or other charges related to the disputed amount be credited to my account, and that I get an accurate statement. I demand a thorough investigation of all the charges. An investigator must be assigned to gather evidence that substantiates each charge, including purchase receipts, purchase orders, product details, service descriptions, and more. The determination made was based solely on my historical transaction information and did not involve evidence collected from the companies responsible for the charges. I understand the challenges you're facing, and I want you to know that I will be submitting a complaint to the Consumer Financial Protection Bureau to seek help on my behalf.
Frequently Asked Questions
What is Complaint #18356278 about?
Complaint #18356278 was filed against Navy Federal Credit Union regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-29T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.