Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18355970
Complaint Overview
Complaint ID: 18355970
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: South Carolina
ZIP Code: 29506
Date Received: 2025-12-29T12:00:00-05:00
Date Sent to Company: 2026-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I lost {$400.00} total on Cash App due to and fraudulent business claiming they helped with utility payments. I got confirmation that the XXXX and XXXX XXXX were paid. A day after I sent my last payment my payments on XXXX was cancelled. I have all the screenshots of the payments and the conversation with the girl who claimed she was from the company.
Frequently Asked Questions
What is Complaint #18355970 about?
Complaint #18355970 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-12-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.