Student loan -- Issue with income share agreement -- Complaint #18342036
Complaint Overview
Complaint ID: 18342036
Company: College Ave Student Loan Servicing, LLC
Product: Student loan
Sub-Product: Private student loan
Issue: Issue with income share agreement
Sub-Issue: Dealing with provider of income share agreement
State: North Carolina
ZIP Code: 280XX
Date Received: 2025-11-10T12:00:00-05:00
Date Sent to Company: 2025-12-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I would like college Avenue to honor the verbal agreement we entered into in XX/XX/2025. They told us to defer our loan for 6 months and then my son could qualify for the loan based on his income. We waited 6 months and now they say the program no longer exist.
Frequently Asked Questions
What is Complaint #18342036 about?
Complaint #18342036 was filed against College Ave Student Loan Servicing, LLC regarding Student loan specifically about Issue with income share agreement. It was received by the CFPB on 2025-11-10T12:00:00-05:00.
How did College Ave Student Loan Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against College Ave Student Loan Servicing, LLC?
Yes, visit the College Ave Student Loan Servicing, LLC company profile at readthecomplaint.com/company/college-ave-student-loan-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.