Debt collection -- Written notification about debt -- Complaint #18338185
Complaint Overview
Complaint ID: 18338185
Company: Citizens Financial Group, INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Written notification about debt
Sub-Issue: Didn't receive notice of right to dispute
State: North Carolina
ZIP Code: 28532
Date Received: 2025-11-10T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I never applied for credit with or gave written permission to CITIZENS PAY LINE OF CRE ONE CITIZENS to access or report my credit data. Under 15 U.S.C. 1681g ( c ), consumer information may be furnished only with written consent. Pursuant to 15 U.S.C. 1692c ( b ), debt collectorsor unauthorized furnishersare prohibited from communicating with third parties without my prior written consent.
Frequently Asked Questions
What is Complaint #18338185 about?
Complaint #18338185 was filed against Citizens Financial Group, INC. regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2025-11-10T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.