Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18331746
Complaint Overview
Complaint ID: 18331746
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 95864
Date Received: 2025-12-28T12:00:00-05:00
Date Sent to Company: 2025-12-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX at XXXX XXXX PST someone hacked into my Cash App Account and took all of my money. They were able to make it look like it was me by taking all of my money and moving it to my XXXX bank account and than back into Cash App than they removed my XXXX bank account entirely from my Cash App account and added their bank account and than removing all of my money into their bank account XX/XX/XXXX at XXXX XXXX PST XXXX was instantly Transferred out of my Cash App account into their bank. Transaction number XXXX. XX/XX/XXXX XXXX XXXX PST they sold {$40.00} of my bitcoin and added it to their account. transaction number XXXX. Later the following morning I contacted Cash App support and they did an investigation and at the end of that investigation they concluded that I was partner with the person and authorized this to happen. They only clue I have of the culprit is that their bank is called XXXX Bank, XXXX XXXX.
Frequently Asked Questions
What is Complaint #18331746 about?
Complaint #18331746 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-12-28T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.