Student loan -- Struggling to repay your loan -- Complaint #18331561
Complaint Overview
Complaint ID: 18331561
Company: Servicer Under Contract With Federal Student Aid
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Louisiana
ZIP Code: 708XX
Date Received: 2025-12-28T12:00:00-05:00
Date Sent to Company: 2025-12-28T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted a Borrower Defense to Repayment application on XX/XX/year> related to my enrollment at XXXX XXXX XXXX XXXX, XXXX, which later closed. Nearly three years have passed and I have never received an approval, denial, request for additional documentation, or status update. My federal student loans remain active and continue to be reported on my credit report despite the pending Borrower Defense claim. My application was submitted prior to XX/XX/year>, making it subject to the Sweet v. Cardona settlement, which requires timely adjudication and relief when deadlines are missed. Additionally, when I recently attempted to submit feedback and request assistance through the StudentAid.gov portal, I received a system error stating that feedback could not be submitted. This prevented me from completing the request online. I am requesting that the Department of Education : Immediately review and adjudicate my Borrower Defense application Grant appropriate relief, including full discharge of the applicable loans Cease collection activity during review Correct or remove all negative credit reporting associated with these loans I am filing this complaint due to unreasonable delay, lack of response, and continued reporting of disputed federal student loan debt.
Frequently Asked Questions
What is Complaint #18331561 about?
Complaint #18331561 was filed against Servicer Under Contract With Federal Student Aid regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-12-28T12:00:00-05:00.
How did Servicer Under Contract With Federal Student Aid respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Servicer Under Contract With Federal Student Aid?
Yes, visit the Servicer Under Contract With Federal Student Aid company profile at readthecomplaint.com/company/servicer-under-contract-with-federal-student-aid to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.