Credit card -- Advertising and marketing, including promotional offers -- Complaint #18322843
Complaint Overview
Complaint ID: 18322843
Company: Barclays Bank Delaware
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Nevada
ZIP Code: 89521
Date Received: 2025-12-27T12:00:00-05:00
Date Sent to Company: 2025-12-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Earned XXXX XXXX Gold status on XX/XX/year> by meeting the XXXX Elite Status Points threshold through spend on the Frontier Airlines XXXX XXXX ( Barclays ) and completed Frontier flights. Gold status was confirmed in both my Barclays cardholder account and XXXX XXXX account on XX/XX/year>. Flight on XX/XX/year> ( confirmation XXXX ) did not apply any Gold benefitswas charged for seat assignments and carry-on bag, assigned XXXX XXXX boarding instead of XXXX XXXX, did not receive priority customer care access, and did not earn the XXXX miles multiplier ( 40 % bonus ) despite active Gold status at time of travel.
Frequently Asked Questions
What is Complaint #18322843 about?
Complaint #18322843 was filed against Barclays Bank Delaware regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2025-12-27T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.