Checking or savings account -- Managing an account -- Complaint #18322641
Complaint Overview
Complaint ID: 18322641
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Wisconsin
ZIP Code: 53705
Date Received: 2025-12-27T12:00:00-05:00
Date Sent to Company: 2025-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Improper Hold and Violation of Regulation CC - False " Endorsement Mismatch '' Claim On XX/XX/year>, I deposited a check for {$19000.00} into my Wells Fargo account ( ending in XXXX ). Wells Fargo placed an extended hold on the entire amount, citing " Endorsement Does Not Match Payee '' as the specific reason. I am disputing this hold as a violation of Regulation CC, 12 CFR 229.13 ( e ) ( " Reasonable cause to doubt collectability '' ). The Endorsement is Valid : The check is made payable to " XXXX XXXX ''. It was endorsed by me, " XXXX XXXX XXXX '' which matches the payee line exactly. There is no factual basis for the claim that the endorsement is mismatched. Furthermore, checks deposited into this account bearing my signature have been made in the past and would serve as an easy point of comparison should a discrepancy be in question. Improper Use of Exception to Withhold Statutory Funds : Under Regulation CC " Large Deposit '' rules ( 12 CFR 229.13 ( b ) ), a bank may extend the hold on amounts exceeding {$6700.00}, but must typically make the first {$6700.00} available. By falsely categorizing this as an " Endorsement '' issue ( Reasonable Cause ), Wells Fargo has improperly frozen the initial {$6700.00} that should have been available to me by the next business day. Request for Correction : The bank has failed to demonstrate the " existence of facts that would cause a well-grounded belief in the mind of a reasonable person '' ( 12 CFR 229.13 ( e ) ( 1 ) ) that the endorsement is invalid. The endorsement is clear, legible, and accurate, and similar to past deposited checks. I request that Wells Fargo immediately remove the hold or, at a minimum, release the federally mandated initial funds ( {$6700.00} ) immediately, as the " Reasonable Cause '' exception was applied in error. Desired Resolution Immediate removal of the hold and availability of the full {$19000.00}. Alternatively, immediate release of the {$6700.00} regulated amount and an expedited release of the remaining balance.
Frequently Asked Questions
What is Complaint #18322641 about?
Complaint #18322641 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.