Debt or credit management -- Problem with customer service -- Complaint #18322544
Complaint Overview
Complaint ID: 18322544
Company: Paramount Gr Holdings, LLC
Product: Debt or credit management
Sub-Product: Credit repair services
Issue: Problem with customer service
State: Texas
ZIP Code: 76137
Date Received: 2025-12-27T12:00:00-05:00
Date Sent to Company: 2025-12-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : GoodLeap LLC - Violation of FCRA and FTC Holder Rule - Loan # XXXX Complaint : I am financing a solar system through GoodLeap, XXXX ( Loan Agreement : XXXX ). The solar panels are defective, constituting a material breach of warranty. I have formally notified GoodLeap of this breach and asserted my defenses under the FTC Holder Rule ( 16 C.F.R. 433.2 ) via certified letters on XX/XX/year>, and XX/XX/year>. Despite these formal legal notices, XXXX has failed to cure the breach ( replace the panel ). Furthermore, XXXX has retaliated by furnishing negative credit information to the bureaus. I disputed this with the credit bureaus, but XXXX " verified '' the debt as accurate, failing to report that the account is legally disputed. Violation : XXXX is violating the FCRA Section 623 ( a ) ( 3 ) by failing to report the account as " Disputed '' and violating the FTC Holder Rule by attempting to collect on a contract subject to a valid consumer defense. Resolution Requested : XXXX must immediately : XXXX ) Replace the defective solar panel as promised by their support team, and XXXX ) Delete the negative credit reporting entirely.
Frequently Asked Questions
What is Complaint #18322544 about?
Complaint #18322544 was filed against Paramount Gr Holdings, LLC regarding Debt or credit management specifically about Problem with customer service. It was received by the CFPB on 2025-12-27T12:00:00-05:00.
How did Paramount Gr Holdings, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Paramount Gr Holdings, LLC?
Yes, visit the Paramount Gr Holdings, LLC company profile at readthecomplaint.com/company/paramount-gr-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.