Checking or savings account -- Closing an account -- Complaint #18308351
Complaint Overview
Complaint ID: 18308351
Company: Santander Holdings USA, INC.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: California
ZIP Code: 90250
Date Received: 2025-12-26T12:00:00-05:00
Date Sent to Company: 2026-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am filing a complaint regarding Openbank by Santander ( Santander XXXX XXXX ) for failure to provide account access, failure to close my account despite repeated requests, and failure to disburse my remaining funds. I have been attempting to resolve this issue since XXXX. Openbank has locked me out of my account because their system requires SMS text message verification, and I am unable to receive their text messages. I have informed Openbank of this issue numerous times. Despite repeated phone calls since XXXX, Openbank has failed to provide any alternative authentication method or meaningful assistance. Since XXXX, I have made many phone calls requesting that my account be closed. On multiple occasions, I was told the account would be closed. When I later called back to confirm, I was informed that the account closure had been canceled, and representatives stated they did not know why. Because Openbanks authentication system prevents me from accessing my account, I have been unable to withdraw or transfer my remaining funds since XXXX. Despite repeated requests, Openbank has failed to provide a method to send me my remaining balance. I am being sent in repeated circles with no resolution and do not have access to my own funds. I have attached the phone log containing all of the phone calls and many hours I have spent on the phone with this bank attempting to get this issue resolved. This has caused immense distress and financial strain.
Frequently Asked Questions
What is Complaint #18308351 about?
Complaint #18308351 was filed against Santander Holdings USA, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-12-26T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.