Checking or savings account -- Managing an account -- Complaint #18277690
Complaint Overview
Complaint ID: 18277690
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Louisiana
ZIP Code: 701XX
Date Received: 2025-12-24T12:00:00-05:00
Date Sent to Company: 2025-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally request escalation of my open dispute regarding a payment I sent as a partial apartment deposit that was never fulfilled. Summary of the situation : On XX/XX/XXXX I sent a XXXX payment of $ [ XXXX ] to [ XXXX XXXX, which is supposed to be the owner of the apartments name not the receiver ] as a partial deposit to hold an apartment. I never saw the apartment in person, never took possession, never moved in. After deciding not to proceed, I contacted the recipient multiple times requesting my deposit back. After several attempts, she confirmed by phone that she would refund the money through XXXX however no refund has been issued. I have screenshots I sent to XXXX dispute case of the woman and I conversation who is selling property on behalf of XXXX XXXX owner/realtor of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Date of screenshots and conversations were XX/XX/XXXX it started and the XXXX XXXX. I opened a formal dispute with XXXX on [ XX/XX/XXXX ], and it has now been 10 days with no update. This is a significant amount of money for me and the lack of communication has been extremely distressing. I am requesting that this dispute be immediately escalated for review under XXXX protection policies, as this transaction represents an unfulfilled agreement and potential fraudulent activity. I can provide call logs, screenshots of messages, and all supporting documentation upon request. Please advise me of the status of this dispute and the expected resolution timeline as soon as possible. Thank you for your immediate attention. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #18277690 about?
Complaint #18277690 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-24T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.