Credit card -- Problem with a purchase shown on your statement -- Complaint #18263097
Complaint Overview
Complaint ID: 18263097
Company: Solomon And Solomon, P.C.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 75214
Date Received: 2025-12-23T12:00:00-05:00
Date Sent to Company: 2025-12-23T12:00:00-05:00
Company Response: Untimely response
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint is a follow-up to a prior CFPB complaint that XXXX closed without addressing the substance of the dispute. In XX/XX/year>, I contracted with XXXX XXXX XXXX XXXX XXXX based on specific verbal representations regarding pricing, services, and staffing. I paid a {$1500.00} deposit on XX/XX/year>. On the scheduled move date, XXXX XXXX XXXX did not appear. Instead, an undisclosed subcontractor, XXXX XXXX XXXX arrived without prior notice or consent. I was then presented with materially inflated charges that contradicted the agreed estimate and was explicitly threatened that my household goods would not be loaded or delivered unless I paid immediately. Under coercive conditions, without a reasonable ability to refuse or seek alternatives, I paid an additional {$1300.00} on XX/XX/year>. Authorization obtained under misrepresentation and coercion is not valid authorization. I timely disputed both charges with XXXX and provided documentation demonstrating bait-and-switch pricing, undisclosed subcontracting, and coercion at the point of payment. XXXX failed to conduct a reasonable investigation as required under Regulation Z and the Fair Credit Billing Act, relied solely on merchant assertions, ignored the evidence submitted, mischaracterized the dispute as services received, and later denied the dispute on the basis of age only after mishandling the dispute process. XXXX failed to address material misrepresentation, coercion, or invalid authorization and improperly denied the dispute.
Frequently Asked Questions
What is Complaint #18263097 about?
Complaint #18263097 was filed against Solomon And Solomon, P.C. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-12-23T12:00:00-05:00.
How did Solomon And Solomon, P.C. respond to this complaint?
The company responded with: "Untimely response". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Solomon And Solomon, P.C.?
Yes, visit the Solomon And Solomon, P.C. company profile at readthecomplaint.com/company/solomon-and-solomon-p-c to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.