Credit card -- Getting a credit card -- Complaint #18233967
Complaint Overview
Complaint ID: 18233967
Company: SLM Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Application denied
State: Georgia
ZIP Code: 30039
Date Received: 2025-12-22T12:00:00-05:00
Date Sent to Company: 2025-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied as a cosigner for a Sallie Mae Smart Option Student Loan on or about XX/XX/2025. Sallie Mae denied my application and issued an Adverse Action Notice listing reasons such as no account reported, worst ever delinquent or derogatory status, inquiry volume, and mortgage account factors. These reasons are vague, inconsistent, and not reflective of my actual credit profile, which showed a TransUnion credit score of approximately XXXX at the time of application. The notice did not identify any specific account, creditor, date, balance, or derogatory event supporting the denial. I raised these concerns with Sallie Mae. In response, the company stated that decisions are based on automated lending criteria and that the credit inquiry is valid and can not be removed. This response does not address the core issue : failure to provide specific, accurate, and verifiable reasons for adverse action, as required by federal law. Automated underwriting does not exempt creditors from compliance with disclosure obligations under the Equal Credit Opportunity Act ( 15 U.S.C. 1691 ) and Regulation B, nor does it excuse failures under the Fair Credit Reporting Act ( 15 U.S.C. 1681m ) when a credit score is used. Additionally, the lack of meaningful disclosure violates the XXXX XXXX XXXX XXXX, 12 CFR 360.62 ( misleading or incomplete financial decision disclosures ), and raises concerns under 17 CFR 260.11 ( b ) ( 1 ) regarding material omissions in financial communications. Harm Denial of my ability to serve as a cosigner Inability to understand or correct the alleged basis for denial Exposure to adverse credit treatment without lawful disclosure Requested Resolution Written confirmation that my cosigner application is withdrawn and voided, with confirmation that no adverse reporting beyond the inquiry has occurred Full disclosure of all information, reports, scoring models, and criteria used in evaluating my application Confirmation of XXXX XXXX compliance with XXXX, FCRA, XXXX, and applicable federal regulations
Frequently Asked Questions
What is Complaint #18233967 about?
Complaint #18233967 was filed against SLM Corporation regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2025-12-22T12:00:00-05:00.
How did SLM Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against SLM Corporation?
Yes, visit the SLM Corporation company profile at readthecomplaint.com/company/slm-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.