Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #18233652
Complaint Overview
Complaint ID: 18233652
Company: Bci Financial Group, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: XXXXX
Date Received: 2025-12-22T12:00:00-05:00
Date Sent to Company: 2025-12-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I experienced unauthorized wire transfers due to account takeover via a spoofed bank fraud call that impersonated City National Bank of Florida. I contacted the banks fraud department, verified my identity, and was informed that my account was restricted and online banking blocked. Despite this, the bank processed an additional wire transfer after fraud notice and account restriction. The bank is treating this as a recovery issue rather than acknowledging responsibility for allowing transactions after actual notice. I am seeking full reimbursement and regulatory review of the banks failure to protect my account.
Frequently Asked Questions
What is Complaint #18233652 about?
Complaint #18233652 was filed against Bci Financial Group, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-12-22T12:00:00-05:00.
How did Bci Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bci Financial Group, INC.?
Yes, visit the Bci Financial Group, INC. company profile at readthecomplaint.com/company/bci-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.