Checking or savings account -- Opening an account -- Complaint #18233372
Complaint Overview
Complaint ID: 18233372
Company: Novo Platform INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: California
ZIP Code: 90007
Date Received: 2025-12-22T12:00:00-05:00
Date Sent to Company: 2026-01-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a business checking account with Novo through a link provided on the website XXXX. The terms of the promotion advertised on XXXX were that I would receive a {$300.00} welcome bonus upon the completion of the following items : making XXXX debit card transactions and holding a minimum deposit of {$5000.00} for 90 days. I completed these terms on XX/XX/year>, but did not receive the welcome bonus after 30 days after completion as advertised in the terms and conditions. I attempted to reach out to Novo support, but was told that I was ineligible for the bonus for " not following the referral link ''. I replied saying that I had a screen recording of the signup process which clearly showed that I did follow the referral link, but was rebuffed. Screenshots of the support conversation are attached. I can provide the screen recording of the signup process upon request if necessary, as it contains personally identifying information.
Frequently Asked Questions
What is Complaint #18233372 about?
Complaint #18233372 was filed against Novo Platform INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-12-22T12:00:00-05:00.
How did Novo Platform INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Novo Platform INC.?
Yes, visit the Novo Platform INC. company profile at readthecomplaint.com/company/novo-platform-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.