Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #18208876
Complaint Overview
Complaint ID: 18208876
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Michigan
ZIP Code: 49507
Date Received: 2025-12-21T12:00:00-05:00
Date Sent to Company: 2025-12-21T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I received an email informing me that my PayPal account had been permanently limited due to a purported violation of their Acceptable Use Policy and User Agreement. I immediately attempted to resolve this through PayPals Resolution Center and by contacting customer service multiple times. Despite my efforts, I was not given any clear or specific information regarding what led to the limitation. Customer service said they could not find anything on my account to explain my situation. A PayPal representative confirmed they were unable to access the reason for restricting my account due to internal restrictions and ended the call abruptly. After waiting the required 180 days in hopes of retrieving the remaining balance ( over {$300.00} ), I was informed on XX/XX/year>, that PayPal had seized the entire amount held in my account. This seizure was done without any detailed explanation, documentation, or proof of the restricted activities alleged. On XX/XX/year>, a " correction '' was made on my account, and {$140.00} was refunded to my account. No communication was sent to me, no explanation, no breakdown. I only found this out after I randomly opened the app one day. My account is still blocked, and I can't withdraw the " correction money '' that is currently in my account. I believe this action is unjust, lacks due process, and may violate applicable consumer protection laws.
Frequently Asked Questions
What is Complaint #18208876 about?
Complaint #18208876 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2025-12-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.