Mortgage -- Trouble during payment process -- Complaint #18173612
Complaint Overview
Complaint ID: 18173612
Company: Midfirst Bank
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: South Carolina
ZIP Code: 29730
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased my home solely in my name in XX/XX/XXXX. My mortgage is with XXXXXXXX XXXX. I recently moved out of my home in XX/XX/XXXX, and have been in a divorce settlement. On XX/XX/XXXX the judge in the temporary order granted my ex wife the marital home. Ex wife has not made no monthly mortgage payments on the home since Judge granted it to her. In XXXX I sent my copy of the temporary order to XXXXXXXX XXXX letting them know the missed payments was on my ex wife, again my name is the only name on this mortgage and has been since XXXX. In XX/XX/XXXX, I received a notice in the mail in XX/XX/XXXX stating my ex-wife was now a successor in interest to this loan. XX/XX/XXXX I called into XXXX XXXX and emailed them requesting her be removed from successor and XXXXXXXX XXXX ignored it and did not remove her after she let the home go into foreclosure. Now XXXX XXXX has allowed my ex wife to verbally acknowledge on my behalf that the loan could be modify. I have not consented to anything and I am not going to. I have called XXXX XXXX XXXXeveral times discussing this and each time they are ignoring me and have now let my ex wife fraudently consent to a loan modification on my behalf. XXXX XXXX has on a recorded line speaking to my ex wife about this loan modification and allowing her to consent to something on my behalf which is illegal.
Frequently Asked Questions
What is Complaint #18173612 about?
Complaint #18173612 was filed against Midfirst Bank regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.