Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #18159508
Complaint Overview
Complaint ID: 18159508
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Georgia
ZIP Code: 30324
Date Received: 2025-12-18T12:00:00-05:00
Date Sent to Company: 2025-12-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, funds were deposited into my PayPal account via direct deposit. The balance of {$200.00} represents earned wages from my minor sons employment at XXXX. On XX/XX/XXXX, PayPal permanently limited the account and requested identity verification. I completed the requested verification as the adult and verified account holder. On XX/XX/XXXX, PayPal informed me that the account would remain permanently limited and that the {$200.00} balance would not be released until XX/XX/XXXX, despite there being no disputes, chargebacks, fraudulent activity, or policy violations involving the funds themselves. I am not requesting reinstatement of the account. I am requesting the immediate release of the {$200.00} balance to me as the verified adult account holder. The funds are earned wages, and holding them for an extended period is unreasonable and not related to any actual risk.
Frequently Asked Questions
What is Complaint #18159508 about?
Complaint #18159508 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2025-12-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.