Mortgage -- Trouble during payment process -- Complaint #18158918
Complaint Overview
Complaint ID: 18158918
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Texas
ZIP Code: 751XX
Date Received: 2025-12-18T12:00:00-05:00
Date Sent to Company: 2025-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to notify you that Freedom Mortgage has failed to respond to my Qualified Written Request ( QWR ) mailed by certified mail on XXXX XXXX received on XXXX XXXX by return receipt is in violation of the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2605 ( e ). Attached is a copy of the return receipt. I received acknowledgement that my request was received via the payment portal messaging app on XX/XX/XXXX. but somehow all the messages in the app have been deleted.
Frequently Asked Questions
What is Complaint #18158918 about?
Complaint #18158918 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-12-18T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.